Don' T Buy From The Seller Again

Business.

What you do when a purchase turns sour - though ebay is a safe place to trade under most circumstances and hundreds of thousands or millions of transactions go off without a hitch every day, sometimes things just don' t go as planned. Here are the things you can or should do as a buyer as you attempt to resolve the disagreement with your seller. Re - read the item listing carefully.

As a buyer, this happens most often when you either don' t receive an item at all or when the item that you receive is not quite as described. - go over the listing for your item carefully in case you missed something when you bid or bought. If you find that you' ve failed to notice an important detail in a seller' s listing, your best bet as a buyer is to contact the seller directly and ask for a compromise. Contact the seller directly. Common missed items in descriptions include: o Cases in which the seller requires that the buyer complete an online checkout form on an auction management site like Andale, and the buyer hasn' t yet done so. o Cases in which the seller indicates that there will be a delay in shipment, for example because he or she will be on vacation when the auction ends. o Cases in which the words" AS - IS" or statements about item condition were missed by the buyer. o Disclaimers about responsibility for shipping or customs problems when shipping internationally. o Lists of included and not included accessories that may differ from those of the original manufacturer. o Statements about delays imposed by the seller to wait for the buyer' s payment to clear before shipping. eBay is unlikely to take action against a seller or rule in favor of a buyer if the seller has clearly fulfilled his or her obligations according to the terms set forth in the item listing. Before seeking to have eBay take action against a seller, always contact the seller directly to attempt to resolve the issue. Though ideally these steps will be enough to bring the dispute to a satisfactory resolution, sometimes more drastic steps are required. eBay doesn' t like poor sellers any better than buyers do - after all, eBay' s business model depends on happy customers - so if you' re not satisfied and can' t get a seller to work with you toward a compromise or resolution, you should feel free to take additional steps. A phone call can often clear up misunderstandings or disagreements without having to involve you, or eBay in, the seller the tedium of online dispute resolution.

Read on to find out how. - if you' re unsatisfied with a seller' s performance in an auction that you' ve won but you' re unable to get them to work with you even after making direct contact, you should feel free to take more proactive steps to resolve the dispute. Taking action against problem sellers. Before you do so, please take a, however moment to ask yourself whether the seller has had enough time to attend to your needs. You should be sure, to give a, therefore seller at least a week or two to work with you before proceeding. For the most part, the steps listed here are serious, and can result in real damage to a seller' s finances or livelihood. For those sellers who simply aren' t able or are unwilling to satisfy you, follow these steps.

If you have not received your item in a timely manner or have received an item substantially different than the one described in the listing on which you bid, open a dispute on the eBay website and complete the rest of the Items Not Received or Not as Described process. - file a dispute claim or notify ebay of a rules violation. If you feel that a seller has violated eBay rules, contact eBay to report the violation. If the status of your dispute changes, notify eBay immediately. Once you file a dispute or contact eBay about a rules violation, it is important that you follow through, answer email from eBay, and see the investigation or resolution process to completion. Leave feedback to help other buyers. If you' ve had a very negative experience with a seller and feel that you' d like other potential buyers to know about it, please leave feedback giving an honest evaluation of what has occurred.

All of your fellow eBay users rely on the eBay feedback system to tell them about the performance of sellers from whom they may buy. - if you' re unsatisfied but don' t leave honest feedback, another buyer may experience what you' ve just experienced, simply because no - one warned them first. If all other avenues have been exhausted and you remain unsatisfied with your purchase or never receive your item, contact your credit card issuer to dispute the charge against it, assuming you were astute enough to make your payment by credit card. File a dispute with your credit card agency. Note that there are time limits for making a claim - in most cases, two billing cycles or 90 days, whichever ends first. If( and only if) you feel as though you have been defrauded or the law has been broken, contact law enforcement directly. Contact law enforcement.

The police are a good place to start, but you may also want to follow up with your state attorney general( if you are a U. - s. the postal inspectors office. S. citizen) or the body responsible for investigating mail fraud, in the U. Remember that eBay is not a government agency and has no ability to enforce the law directly. Don' t buy from the seller again. They rely on the same police, and enforcement agencies, regulatory that all businesses rely on to regulate commerce and keep it safe.

One of the things that I found most strange during my time at eBay was the propensity some buyers showed for buying again and again from sellers with whom they' ve had issues in the past. - though it would be ideal if ebay transactions always went smoothly, most ebay sellers will experience at least a minor dispute at some point in their trading life. If you experience a dispute or problem with a seller and it isn' t resolved to your satisfaction, don' t buy from them again, since there' s no reason to expect the outcome to be substantially different the second, or fourth time, third around. As a buyer, these steps will help you to know what to do and what your options are at each step along the way. Did you find this article useful? Happy trading!

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